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Support
How do I place an order?
To order online, we invite you to browse our site, select the products that interest you, and add them to your cart. Once you've completed your selection, proceed to checkout by following the instructions. You'll need to provide your contact information and delivery address, choose your payment method, and confirm your order.
What payment methods are accepted?
We currently offer several payment options to facilitate your purchases: • Cash on delivery (COD): Pay when you receive your order. • Credit card: Securely pay online with your bank card. • Bank transfer: For those who prefer this method, please contact us for bank details. • Mobile payment: Through our partners (if available in your region).
How can I track my order?
Once your order is shipped, you'll receive a confirmation email containing your tracking number. You can use this number to monitor your package's progress on our carrier's website. You can also access your order history by logging into your account on our site.
What should I do if I receive a damaged or incorrect item?
If your product arrives damaged, defective, or if you received the wrong item, please contact us immediately (within 48 hours of receipt) via email or the contact form. Provide your order number and photos of the issue. We'll quickly arrange for a return or replacement at our expense.
Do I need to create an account to place an order?
Yes, creating an account allows you to track your orders, save your delivery addresses, and enjoy a faster, personalized checkout experience for your future purchases.
I forgot my password, what should I do?
On the login page, click the "Forgot password?" link. Enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
How can I update my personal information?
Log into your account and go to "My Account" or "Account Settings." There you can modify your contact information, delivery addresses, and password.
Still need help?
If you couldn't find the answer you're looking for, our customer service team is here to help.
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